you encounter problem in accessing OnlineArtClass, you can try to find
them here and follow the instruction to resolve it. If not, you may
contact us by email : firstname.lastname@example.org or (65) 8125-4923
lesson is using MP4 video format. You will need the
latest browsers or smart phone or android tablet to run. Try to login
the free trial lesson: password as
tryme123 to test whether it is working on your devices. The program is
tested with standard browsers, android, and smartphone.
whether your internet connection is active.
connected to internet, check whether you can surf web site outside of
your country (for example, you're in Singapore, you can try to surf web
site such as http://www.yahoo.com, http://www.google.com)
reconnect or refresh your internet connection
any data transmission, because if the network is busy, you might get no
broadband connection, check your power status of the router and all the
cables are connected properly. You may need to restart the router or
will not be
able to do much if internet networks are busy. Be patient and try again
- Browsers should be latest not older than 1 year and support video MP4.
Internet Explorer (IE), check it is version 6.x and above. You can goto
your browser top and click "Help", "About Interner Explorer". Under
IE "Tool" - "Internet Options", make sure you enable multimedia portion
to play animations and sounds
Mozilla FireFox brower, check it is version 5.x and above
is best for
you to have different browsers around, such Internet Explorer, Mozilla
Firefox, as in some cases, it is doesn't work for one but it works for
the other. At the least, you can choose the one is working and try to
figure why the other is not
(Internet Service Provider) required you to setup proxy, please follow
their setting accordingly.
key point to
take note, be patient to wait for your computer to response. There are
many cases that human inputs are too fast and the PC cannot
react, as a result, it will hang up !
password invalid or wrong
- Check whether your membership validity
password is invalid when you login, try to check the spelling and do
again with all small letters or all blocks letters (usuaully it does
persist, it could be your password expired or setup at server end,
contact us immediately
due to intruder or secruity reason, password maybe changed.
us for more information and new password.
When you encounter problem
please email to us at : email@example.com,
and please state the following information so that we can take a closer
- Your Name and Course signed
- Your computer type (PC or
MAC) or device (smart phone model or OS type)
- Your browser type and version
- Connection type: eg,
- The problem that you faced
- Please send us your phone
well as a
valid email address
- Telephone: 65-8125-4923